At Soma’s Creations, we are dedicated to providing a seamless shopping experience. We take pride in the quality of our products and ensure that every order is prepared and delivered with care, precision, and attention to detail.
Domestic & International Orders:
Returns & Exchanges are only allowed if the product is wrongfully delivered, i.e. product doesn’t match the item in the order confirmation, or if it has a genuine quality/manufacturing defect, in which case we will re-fulfil your order with the same or similar product after review of the wrong delivery/quality/ manufacturing defect within a specific time frame (refer Customer Care below).
To be eligible for a return or exchange, the product must be in the same condition in which it was received, unworn and unused, with all original tags and packaging intact, along with the receipt or proof of purchase.
To initiate a return or exchange, please contact our Customer Care Team within 48 hours of receiving your order at or +91-7890701975. Please mention your order number in the subject line of your email to help us process your request promptly.
Once your request is approved, our team will share the necessary instructions for returning the product. Products sent back without prior approval will not be accepted.
For exchanges, the product will be exchanged for an item of the same value. Alternatively, the applicable amount may be credited to your wallet, which can be used within 1 year from the date of issue. Requests received after 48 hours will not be eligible for a return or exchange.
Please note:
All returned products must be packed securely to prevent damage or loss during transit.
Return shipping charges must be borne by the customer.
Shipping charges paid on the original order are non-refundable.
Please ensure that the product reaches us in its original condition, with all tags and packaging intact.
For any return or exchange-related queries, please contact us at +91-7890701975
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case-by-case basis and we request you to get in touch with our Customer Care for prompt resolution.
Unfortunately, we cannot allow Returns & Exchanges under any other circumstances. Customers are requested to verify and review order(s) including colours, sizes, quantities, etc. of textiles/ garments before placing the order.
No refunds would be given if the customer has provided a wrong or incomplete shipping address. Also in case there are 2 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Products bought online cannot be exchanged or returned in store.
Purchases made during on sale/ discounts are not eligible for any return or exchange.
Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) and send us pictures, so that we can survey the damage.
Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as ‘received’.
Disclaimer:
All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
Customer Care:
To return or exchange a wrongfully delivered product or report a genuine quality/ manufacturing defect in the delivered product, please get in touch with our Customer Care within 48 hours of delivery:
Share your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item with our Customer Care.
